- All products’ authenticity is checked for quality by us, and the producer also guarantees it.
- Please report any quality-related issues to our customer service staff via our contact form, along with a thorough description of the problem and, if required, images for verification.
Please consult with your doctor if you are allergic to some of the ingredients in a product you purchased from us but have already used; such cases are beyond our scope of expertise.
When placing an order
- Before placing an order, please read the ordering instructions carefully.
- Your order will remain inactive until the full payment is received, at which point we will begin processing it within 24 hours.
- You can cancel or delete an order at any time, even if it has already been paid for, as long as it has not yet been activated. Please contact us via our contact form as soon as possible to request a halt or cancellation of your order.
- We will keep the (unpaid) items you ordered in our warehouse aside for up to a week. If there is more than a week between the time you place your order and the time you intend to pay for it, please double-check with us first to see if the items you want are still in stock by contacting us through our contact form.
- In the Order History part of your account on our website, you may examine the status of your payment verification, transaction details, shipping status, delivery tracking code, and other information about your order.
- Placing an order locks in the offer price, so if your purchase is left unpaid in the system for a while and you decide to pay for it later (even if the live website prices have changed), you’ll still be eligible for the original price quoted in your order.
- If you order a large number of different products but the quantity required per individual product item to qualify for a total bulk discount is insufficient, simply make the order and contact us to manually alter the order limitations (within the restrictions offered by our discount policy).
TRACKING CODES FOR YOUR DELIVERY
- Don’t mistake the order’s delivery tracking code with the mail reference number; they serve entirely distinct purposes
WHEN YOUR ORDER IS RECEIVED
- If any items are missing from your order when you receive them, please notify us as soon as possible; otherwise, we may refuse to reship the missing items to you.
- Please inform us when a package has been received as your order may arrive in multiple smaller packages.
To do so: log in to the website; open your Order History from the My Account page; enter the number of items you received in the field next to each product you received, and then click ‘Accept’.
Our policy for a free reshipment
RESHIPMENT CASES THAT ARE NOT ELIGIBLE
- The delivery address was entered incorrectly: Packages that have been misdelivered and gone missing owing to an incorrectly provided address will not be re-shipped.
- The delivery address is no longer valid: The shipment will not be reshipped if you move to a new address before the scheduled delivery date, or if you no longer have access to mail sent to an address you provided to us.
i. Orders that have been lost in the mail:
If an order’s expected delivery date is missed:
It is regarded as delayed.
If an order takes longer than 15 days to arrive:
Don’t be concerned, and please don’t contact us just yet. Mail delivery services might be inefficient at times.
If an order takes more than 30 days to arrive:
It is considered lost and is entitled to free reshipping.
If this occurs, please do the following:
– Notify us that the package is missing;
– Provide us with your order number and an alternate address so that we can reship your order.*Note: You can find the expected delivery date in your account’s Order History section.
ii. Customs confiscated your order:
We require that you contact us and send a photo/scanned copy of the customs seizure notice to us so that our team can examine the situation and confirm that the items were taken.
iii. There was a mistake in the order:
If you received the wrong products, please let us know right away and we’ll compensate you with a free reshipment of the correct products.
iv. The goods were unusable or the order was damaged:
We ask that you take pictures of the damaged products, labels, and packaging and send them to us so that we can investigate and reship them to you in the rare case of products being damaged in transit or being unusable (e.g. product is past the expiry date).
RESHIPPING OF OUT-OF-STOCK PRODUCTS
We have two alternatives if we need to reship any products to you as per the acceptable instances described above, but when the product is currently out of stock:
A. Wait for the product to be restocked.
B. Substitute the out-of-stock item with an alternative product with the same total value.
ALTERNATIVE RESHIPPING ADDRESS
To prevent the same misdelivery from happening again, we must receive a different shipping address for any purchases that need to be reshipped. If you are unable to give another address, we will reship your order to the same previous address at your own risk, but we cannot guarantee free reshipping for a second time.
GOODS BEING RETURNED
If you have any issues with the products you received in your order, you will not be able to return them to us since the sender’s address on the package sent to you is a forgery, and we will not be able to receive any returned goods and compensate you for their value.
Please contact our customer service team via the contact form to discuss the reasons for your dissatisfaction with your order, and we will work with you to find a suitable solution.
The following are the terms and conditions of our shipping and delivery services:
METHOD OF DELIVERY
- The packages are dispatched from Europe and Asia using the Regular Airmail delivery service.
- The shipment is first flown to the nearest sorting depot in your country and then transported by land to your location.
- At the moment, we only ship directly from our overseas depots.
ESTIMATED DELIVERY TIMES
- Orders are usually sent within 1 to 5 days following payment verification.
- You will be advised of the expected arrival date via email, as well as in the Order History area of your account on our website, once your product has been delivered.
- Depending on the location, supplies are estimated to arrive within 7 to 20 days on average.
- The estimated arrival dates we provide are provided by the mail service and are based on normal delivery times experienced by our past clients across Australia. It’s conceivable that the final arrival date will be up to 3-5 days later than expected.
DELAYS IN SHIPPING
- Due to mail service problems, short delays are expected. If a package is more than 30 days late, please contact our customer support team, and we will investigate the situation.
- Please be informed that shipment delays can occur due to technical difficulties on our end. If an order has not been dispatched for more than seven days, please do not be disappointed or anxious. We apologize for the inconvenience and ask that you please notify us so that we can look into the problem.
- Because the mail service is outsourced and not within our control, we are unable to expedite shipping or intercede with the mail service provider/courier to expedite delivery. As a result, the possibility of delays cannot be ruled out.
- Products are stored in and distributed from a variety of warehouses across the globe. As a result, your product may not come in one piece, and you may notice that it arrives in multiple smaller shipments 24 to 48 hours apart. This is because we fulfill your purchase directly from the many regions where we source and deliver the product, based on the closest available stock.
ADDRESS FOR DELIVERY
- Different billing and delivery addresses are permitted. However, the mailing address must be valid and accessible for at least 40 days after the transaction is placed.
- You must submit separate orders and supply the required address for each product if you want an order divided and distributed to various addresses. However, you will only have to pay the delivery price once for the complete combined order in this case.
- If you move within 30 days of the projected delivery date, you’ll need to arrange for someone to accept the item at your old location on your behalf. If this isn’t possible, we’ll compensate you up to 50% of the value of the inaccessible individual package.
Laws at the international level
- All personal information gathered on the au-roids.com website will be handled in accordance with European law. The data of clients submitted to the au-roids.com retail website will not be shared, even if a foreign authority makes a formal request.
- It is your obligation to determine whether online drug transactions for these types of items are unlawful in your area.
AU-Roids.com retains the right to refuse to process or ship any orders placed through our online store unless the buyers agree to the following:
- They are at least 18 years old (for Australian or European clients) or 21 years old (for American or Canadian customers).
- They are only using this site for personal, commercial, or educational purposes, and they will keep all information (shipping address, billing address, security policy) private and will not show their account to anybody.
- They are not law enforcement collaborators or members of any law enforcement organization.
- They have no intention of harming anyone with this site and will solely utilize it for commercial purposes.
- They will interact with the site’s operators in a friendly and cultural manner.
- They are aware that some of the products on the site may inadvertently hurt their health or cause unwanted side effects.