Contact Us

So that we can assist you faster, please select the appropriate section to find the information about your order:

CHECK YOUR PAYMENT STATUS

Check if your payment was declined, if it is pending verification or if it was already approved.

CHECK YOUR PAYMENT STATUS

Once your payment has been verified, check if your order is ready to be shipped or if it has already been dispatched.
If it has been seized by customs and you are eligible for free reshipping, check the status of the reshipped order.


FIND THE CODE IN MY ACCOUNT

Your tracking code becomes active 2-5 days after your payment has been verified and your order has been dispatched from our warehouse.

You can then log in to MY ACCOUNT on our website, and then navigate to Order History to find the code.

SEARCH YOUR EMAIL

Our store will also automatically email your delivery tracking code to you.


https://aftership.com

On this website, you can easily track the status of your delivery at any stage of the process.


Here at AU-Roids.com, we value your feedback. If you have any problems, concerns, or need help in selecting the right products for you, feel free to contact us directly for general queries or questions regarding your order.

PLEASE NOTE:

All support tickets submitted are usually responded to within 48 business hours.

Any tickets submitted on Fridays will generally get a response by the following Monday.

We apologise for any trouble this may cause.